Customer Service Representative

We are currently searching for an experienced customer service representative to join our team. Please consider joining a company that values each customer and employee, and where each department is committed to providing exceptional service through strong teamwork.


· Answer phone to assist customers with scheduling plumbing services

· Enter job information into the computer system

· Issue Purchase Orders for jobs

· Dispatch workmen

· Resolve Work in Process Issues, as needed

· Close-Out/Invoice jobs with workmen

· Complete warranty billing for water heaters, Spire rebate questions/forms

· Match vendors deliver tickets/invoices – track missing delivery tickets, hand off to accounting

· Conduct additional accounting entry (invoices, etc.)

· Order/maintain office supplies

· Perform administrative duties as needed

· Receive Visitors and Office deliveries

· Provide back-up to other team members as needed


· Positive attitude and energy

· Good work ethic

· Follow expected processes and protocols and offer improvements to these processes

· Team player

· Detail-oriented

· Enjoys a fast-paced, team environment

· Patience, empathy, and professionalism

Required Skills:

· Great communication abilities, including written and verbal communication

· Good problem-solving and decision-making capabilities

· Basic computer skills, including data entry, website navigation and other software

· Effective time management, prioritization, and multitasking skills

· Ability to gain an in-depth understanding of the company’s products or services

Job Requirements:

· 40 hours per week

· Lift up to 50 pounds

· Available for overtime, if necessary

· Valid drivers’ license


· Medical, Vision and Dental Insurance

· 401(k) Plan and Company Qualified Retirement Plan (QRP)

· 5 days of Paid Time Off (PTO) in year one and 10 days of PTO per year starting in year 2

· 40 hours of Paid Emergency Time Off (ETO) per year (paid out at beginning of the following year if not used)

Pay: From $18.00 per hour


·Job Type: Full-time

·Hours: 7 AM – 4 PM ( 8-hour shift)

· Monday to Friday


High school or equivalent (Required)


Customer service: at least 1 year (preferred)

Construction or related field (preferred)


Driver’s License (Required)

Work Location: One location


Our company is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship, or marital status. Your opportunity for employment is based on your qualifications.

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