Customer Service Representative

We are currently searching for an experienced customer service representative to join our team. Please consider joining a company that values each customer and employee, and where each department is committed to providing exceptional service through strong teamwork.

Responsibilities

1. Answer customer requests via phone calls, email, website, or 3rd party property management companies

· Assist customers with scheduling plumbing services

· Enter job information into the computer system

2. Coordinate jobs

· Issue Purchase Orders for jobs (materials, equipment, etc.)

· Dispatch workmen and confirm next day service schedule

· Resolve Work in Process Issues, as needed

· Close-Out jobs with workmen

3. Prepare and send invoices for completed jobs

· Invoice Customers for completed jobs

· Submit invoices via customer processors

4. Additional responsibilities

· Prepare/complete lien waivers.

· Provide back-up to other team members as needed

Characteristics:

· Positive attitude and energy

· Good work ethic

· Follow expected processes and protocols and offer improvements to these processes

· Team player

· Detail-oriented

· Enjoys a fast-paced, team environment

· Patience, empathy, and professionalism

Required Skills:

· Great communication abilities, including written and verbal communication

· Good problem-solving and decision-making capabilities

· Intermediate computer skills, including data entry, website navigation, and other software

· Effective time management, prioritization, and multitasking skills

· Ability to gain an in-depth understanding of the company’s products or services

Job Requirements:

· 40 hours per week

· Lift up to 50 pounds

· Available for overtime, if necessary

Job Type: Full-time

Pay: From $19 – $21 per hour

Benefits:

· Medical, Vision and Dental Insurance

· 401(k) Plan and Company Qualified Retirement Plan (QRP)

· 5 days of Paid Time Off (PTO) in year one and 10 days of PTO per year starting in year 2

· 40 hours of Paid Emergency Time Off (ETO) per year (paid out at beginning of following year if not used)

Schedule:

· Hours: 8 AM – 5 PM

· 8-hour shift

· Monday to Friday

Education:

High school or equivalent (Required)

Experience:

Customer service: at least 2-3 years (preferred)

Construction or related field (preferred)

License/Certification:

Driver’s License (Required)

Work Location: One location

To apply, please upload a cover letter outlining your skills and experience fit with the job and your salary expectations, along with your resume.